Shipping policy
Shipping Policy
All Things Lovely – Shipping Policy
Thank you for shopping with All Things Lovely.
Dispatch Times
Orders are currently dispatched within approximately 7–14 working days, depending on the product and supplier.
As we work with multiple suppliers, dispatch times may vary between items. If your order contains products from different suppliers, your items may arrive in separate parcels and at different times.
Please note that dispatch time refers to the time taken for your order to leave the supplier or fulfilment partner. Delivery time is additional.
UK Shipping
Our standard UK delivery charge is currently £4.50.
Shipping charges may change from time to time depending on supplier and courier costs. The current delivery charge will always be shown at checkout before payment is completed.
Couriers
We use a range of trusted delivery services, including Royal Mail and DPD.
The courier used may vary depending on the supplier, parcel size, delivery location, and service available.
Tracking information will be provided where available.
Delivery Times
Once an order has been dispatched, delivery times will depend on the courier used.
Please be aware that delivery estimates are not guaranteed and delays can occasionally occur due to busy periods, bank holidays, adverse weather, courier disruption, or other circumstances outside our control.
Separate Parcels
As some products are supplied by different suppliers, your order may be delivered in more than one parcel.
If this happens, you will not be charged additional postage unless this has been clearly stated before checkout.
Delivery Address
Please make sure your delivery address is correct before placing your order.
If you notice an error after ordering, please contact us as soon as possible. We will do our best to update the address, but we cannot guarantee changes once an order has been processed or dispatched.
Missing or Delayed Orders
If your order appears to be delayed or has not arrived within the expected timeframe, please contact us and we will do our best to assist.
If tracking has been provided, please check this first for the latest delivery update.
Damaged Items
If your order arrives damaged, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
We will review the issue and arrange an appropriate resolution where required.
Sweets and Temperature-Sensitive Products
Some sweets, chocolate, confectionery, or other temperature-sensitive items may be affected by warm weather during transit.
We take reasonable care when arranging delivery, but customers should be aware that warmer temperatures may affect certain products.
This does not affect your statutory rights where an item arrives faulty, damaged, or not as described.
Contact Us
If you have any questions about shipping or delivery, please contact: