Refund policy

Shipping Policy

Orders are currently dispatched within 7–14 working days, depending on the supplier and product ordered. As we work with multiple suppliers, dispatch times can vary between items.

Our standard UK delivery charge is currently £4.50. Shipping prices may be updated from time to time to reflect changes in supplier and courier costs. The shipping charge shown at checkout will always be the current applicable rate.

We use a range of trusted couriers, including Royal Mail and DPD, depending on the supplier, parcel size, destination, and service available.

Once your order has been dispatched, you will receive confirmation and tracking information where available.

Please note that delivery times are estimates and can occasionally be affected by courier delays, busy periods, bank holidays, or circumstances outside our control.

If your order contains items from different suppliers, your items may arrive in separate parcels and at different times.

Customers are responsible for ensuring that the delivery address entered at checkout is correct. If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If your parcel appears to be delayed or missing, please contact us and we will do our best to assist.

For sweets, confectionery, or other temperature-sensitive products, warmer weather may affect products while they are in transit. We will take reasonable care when dispatching orders, but this does not affect your statutory rights if an item arrives faulty, damaged, or not as described.

One thing I’d also recommend: instead of promising “delivery within 7–14 days”, keep it as “dispatch within 7–14 working days” because supplier dispatch and courier delivery are two different things. That protects you from accidentally promising something you can’t fully control.

And because your postage might increase, saying “currently £4.50” is better than hard-coding it as permanent.